Refund Policy

When you fund your Hybridteck wallet with Naira (NGN) via Paystack, the equivalent number of tokens is credited to your account based on the current exchange rate (₦32.5 per TK at the time of writing). Token purchases are generally considered final once credited.

The token rate may change at our discretion. The rate in effect at the time of your purchase applies to that transaction.

We will review and process refunds in the following situations:

• Duplicate Charges: If you were charged more than once for the same transaction, we will refund the duplicate amount in full.
• Failed Payment but Charged: If your payment was deducted from your bank but tokens were never credited to your wallet, we will either credit the tokens or issue a full refund.
• Technical Failures: If a platform error prevented you from using a paid feature despite tokens being deducted, we will restore the deducted tokens.
• Unauthorized Transactions: If you believe your account was accessed without your permission and tokens were purchased fraudulently, contact us immediately. Refunds are assessed on a case-by-case basis.
• Unused Tokens (within 7 days): If you have not used any tokens and request a refund within 7 days of your first purchase, we may grant a full or partial refund at our discretion.

The following are explicitly non-refundable:

• Tokens that have already been spent on AI feature usage (script generation, voice synthesis, music production, video generation, education content, promotions, etc.)
• Referral commissions or bonuses already paid out
• Tokens purchased more than 14 days ago (outside the refund window)
• Tokens purchased intentionally and used as intended, where the user is simply dissatisfied with the AI-generated output quality
• Promotional or bonus tokens granted outside of direct purchase

AI-generated content (scripts, music, videos, educational materials, etc.) is provided on an "as-is" basis. The nature of AI means results can vary. We do not offer refunds solely on the basis of dissatisfaction with AI output quality, as the generation itself consumes computational resources.

If a feature fails to produce any output due to a platform bug or outage, please report it and we will investigate and restore tokens where appropriate.

To submit a refund request:

1. Email us at support@hybridteck.net or Hybridteckedu@gmail.com with the subject line: "Refund Request – [Your Email]"
2. Include your registered email address, the transaction reference/Paystack reference, the date of the transaction, and a brief description of the issue.
3. We will acknowledge your request within 2 business days and aim to resolve it within 5–7 business days.

Approved refunds are processed back to the original payment method (bank card / account used via Paystack). Processing times depend on your bank but typically take 5–10 business days to appear in your account after approval.

We are not responsible for delays caused by your bank or Paystack's processing timelines.

If you initiate a chargeback with your bank without first contacting us, your account may be suspended pending investigation. We encourage users to contact our support team first — most issues can be resolved quickly without a formal chargeback.

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting with an updated date. Continued use of the platform constitutes acceptance of the revised policy.

For all refund-related enquiries: